Click each question to learn more
What is your shipping policy?
At Argencove we ship anywhere within the United States.
Orders usually take up to three to four business days to process, and we ship from Monday to Thursday only. If you select our 2nd Day Air shipping option, we will ship from Monday to Wednesday, while our Standard Overnight and Priority Overnight shipping options are available from Monday to Thursday.
Please note that we ship anywhere in the United States, and we do ship internationally and have several countries listed as available options. If your destination country is not listed, please email us at email@example.com with items of interest and your country's destination.
We take every precaution to ensure your order arrives promptly and in great condition. However, please note that we are not responsible for any post office errors, delays, or theft that may occur.
We may include complimentary gel ice and insulation during warm weather to keep your chocolate in the best possible condition. However, please ensure that someone is available to receive the package upon delivery, as we are not responsible for any damage caused to packages left under direct heat or sunlight.
In the unlikely event that your chocolate arrives in an unsatisfactory condition, please contact us immediately with a photo so that we can assess whether any further action is necessary. However, due to the perishable nature of chocolate, we are unable to accept returns or issue refunds.
Do you ship internationally?
Yes! If you would like your chocolate shipped outside the US please send us an email at firstname.lastname@example.org or message through the website and we will quote it for you.
Please note that shipping internationally may incur import taxes. This varies from country to country. Any additional fees are the responsibility of the customer.
Is your chocolate gluten free, nut free, soy free, or dairy free?
The ingredients of our chocolates are listed on the website next to each product. Most of our bars are cacao and cane sugar, and the specific inclusion(s), if it is an inclusion bar. All bars are gluten and soy free.
Only 2 bars have nuts and dairy – these are our Caramelized White Chocolate with Almonds and Pecan Pie bars.
What are your social and environmental commitments?
At our cacao farm in Nicaragua we practice sustainable farming principles, such as prioritizing cultural control and use of natural products (like Neem and manure compost) over manufactured chemicals.
In our cacao orchard we use mechanical pruning and weeding management methods - we don’t use glyphosate/ RoundUp. We directly employee over 30 workers, both on the farm and in the chocolate factory, and comply with the work place labor, health, safety and environmental requirements. A few examples of this is social security, training, protective equipment, and we don’t allow anyone under 18 years of age to work at our operations.
Does your chocolate contain heavy metals?
Our chocolate was tested in the Internationally Certified Primoris Food Analysis laboratory in Costa Rica in January of 2023. All cadmium and lead results were well below the California Proc 65 and EU levels. These results were reviewed by 3rd party scientific professionals.
It all started in 2015-2016 when we were searching for the country with the right characteristics to develop our fine flavor cacao and artisan chocolate project. Making the chocolate at the source of our cacao was important to us to achieve quality and continue to improve from the farm to the final product.
Also we can provide value add ( jobs, suppliers), which stays in the cacao origin country and we wanted to tell the story of the variety of fine cacao available in the single country. Nicaragua offered fertile soils, large variety of fine cacao, friendly warm people and lots of sunshine and rainfall.